2024上 Q71–75 operations and support
Regardless of how well designed, constructed, and tested a system or application may be, errors or bugs will inevitably occur. Once a system has been (71), it enters operations and support.
Systems support is the ongoing technical support for user, as well as the maintenance required to fix any errors, omissions, or new requirements that may arise. Before an information system can be (72), it must be in operation. System operation is the day-to-day, week-to-week, month-to-month, and year-to-year (73) of an information system's business processes and application programs. Unlike systems analysis, design, and implementation, systems support cannot sensibly be (74) into actual phases that a support project must perform. Rather, systems support consists of four ongoing activities that are program maintenance, system recovery, technical support, and system enhancement. Each activity is a type of support project that is (75) by a particular problem, event, or opportunity encountered with the implemented system.
(71) A. designed B. implemented C. investigated D. analyzed
(72) A. supported B. tested C. implemented D. constructed
(73) A. construction B. maintenance C. execution D. implementation
(74) A. broke B. formed C. composed D. decomposed
(75) A. triggered B. leaded C. caused D. produced
答案 B / A / C / D / A
71 implemented：上线之后才进运维。designed 还在图纸上——你当时选 A。
72 supported：先 in operation，才能被支持。
73 execution：日常执行业务流程。construction / implementation 是开发词。
74 decomposed into phases：运维不能像分析-设计-实现那样切成阶段。固定搭配 decompose into。
75 triggered by：被某个故障/事件/机会触发。leaded 不是这个意思的过去分词。